This month, we’re talking about Mitigating Bias – the third of our 8 Inclusive Behaviours(SM).
The most well-known way of mitigating bias is to train people in Unconscious Bias. However, when we look into Unconscious Bias training we find that the impact of it is limited. Behaviour doesn’t change and diversity numbers stay the same.
Why? Because Unconscious Bias training doesn’t change behaviour. For concrete change Unconscious Bias training needs to be part of an integrated process.
So how do you design an Unconscious Bias training that is effective?
1: Make Unconscious Bias training part of an integrated process
If the aim of Unconscious Bias training is to kick-start awareness raising, then it can be effective. Research shows that the most common outcome of Unconscious Bias training is indeed awareness raising .
Let me give you an example of what this looke like. One organisation that we work with raises awareness by encouraging all staff to attend Unconscious Bias training. They also offer regular events and initiatives from a range of employee resource groups to raise awareness. Building on this awareness the leadership has had a workshop to set their D&I ambition and is now working on becoming more inclusive leaders. The HR team has implemented a range of measures to take bias out of recruitment and development, and is now working on performance assessment and promotion. They have set D&I objectives and measure against those, and a D&I committee – which includes senior people – is responsible for achieving the objectives.
2: Design an Unconscious Bias training for the needs of your audience
One of our clients has found that Unconscious Bias training is more effective when they focus it specifically on the role of the trainee. So, hiring managers learn about Unconscious Bias in job interviews, and team managers learn about Unconscious Bias in assessing performance. This has proven much more effective than a generic training.
3: Design an Unconscious Bias training that helps with perspective taking
At a programme we ran with a media company we asked participants to reflect on a range of scenarios and identify the challenges faced by the person in the scenario. This helps participants put themselves in the shoes of others. It’s very effective as it starts self-reflection or “perspective-taking”, which has a proven effect on awareness and behaviour.
4: Design an Unconscious Bias training that reflects upon past behaviour
In the same programme with the media company, we asked participants to reflect on behaviour in the past. We gave them examples of situations where bias may occur in their own work situation, then asked them to reflect on what they might have done in the past in that situation. This is another exercise that has proved impactful.
5: Design an Unconscious Bias training that focuses on action
Of course it’s also important to look beyond reflection and awareness and consider future action. So we gave participants a range of possible actions to consider to help them to mitigate bias and be more inclusive. Someone will be much more likely to act in an inclusive way if they decide, in advance, to challenge any inappropriate comments about a minority group, for example.
In other words, training colleagues and leadership in mitigating bias arising is an important aspect of attitude and behaviour change. In itself it will not change behaviour though, and is not a one-shot miracle drug that will be the answer to all your challenges. For unconscious bias training to lead to real change it needs to be part of a carefully thought out strategy, implemented and supported by policies, communication and role modelling on a daily basis.