3 Reasons Diversity Initiatives Fail to Shift the Dial on Gender Balance

Advances in achieving gender balance in the corporate space are slow, at best.  Despite the deafening cries for progress towards gender parity, progress is, indeed, evading us.  The latest gender pay gap statistics in the UK prove the point, with the largest pay gap reported in the construction sector at 25%, followed by finance and insurance sector at 22% and education at 20%.   The World Economic Forum predicts it will take the world another 217 years to reach parity, and many other reports show that, while we appear to be inching closer to a more diverse and inclusive world, progress is, well, patchy and sometimes questionable.

I have to ask myself the question why?  After all, in my conversations with clients and other companies, it seems diversity and inclusion is an important part of the business agenda, and gender balance even more so.   Most have already spent copious resources on various initiatives that intend to support and advance women - and, more broadly, diversity - within the organisation.  And yet, few would claim genuine parity at all levels.

If you ask me, part of the problem is the belief that we’re doing all the right things whereas the truth is that most of the current initiatives fail to shift the dial on diversity.

Here are my 3 reasons for it:

All female leadership and other initiatives

The intentions behind programmes that support the advancement of women in the organisation are great, but there are a number of problems with this approach: (i) when programmes cater to women only, the overarching message the company is sending to its women is that there is something wrong with them and that it is trying to ‘fix’ them.  This is particularly true of leadership programmes which intimate that women need more development than men to become leaders; (ii) even successful female-only initiatives tend to backfire because, to the extent they succeed to motivate and engage women, by the time women go back to their unchanged work environment, frustration starts to set in as they continue to perform in an environment that fails to recognise the value of their authentic contribution; and (iii) initiatives that are aimed at a specific segment of the population tend to be divisive and fail to attract the requisite amount of support and inclusion to harness lasting progress.

Appointing a female head to ‘tackle the problem’

In many cases, executive teams are genuine about their desire to advance women.  But they don’t recognise it as a central business priority and look at it as a project to be managed.  Having identified it as an issue, they tend to look for the right person to address it which, in many cases, happens to be the one woman on the executive team.  I have heard this story so many times.

These women, or other senior women in the organisation, are anointed as Head of People, or Gender Diversity Sponsor or similar, and are expected to single-handedly ‘solve the issue’.  If they’re lucky, the board will agree to authorise resources to support the position in the form of additional help and/or budget. Yet in most cases, all the resources are going to be insufficient because the ‘problem’ cannot be solved by one or few individuals, and certainly not this particular ‘problem’ (because it’s not so much a problem but an unexplored opportunity).

Parachuting women into senior roles

In many cases, gender imbalance exists primarily at the very top.  Many companies tackle the issue by bringing in lateral hires as they don’t appear to have their own senior female pipeline to address the disparity.  Sadly, this is one of the worst solutions to this issue.  Having spoken to a number of corporates who have taken such measures it becomes clear very quickly that there is no substitute for ‘growing your own’.  Attracting senior women from elsewhere is, at best, a temporary solution.  These freshly-hired women – like the the women who have been at the company for years – will be exposed to the very same culture that failed to produce the senior pipeline in the first instance.  As a result, the new senior female leaders are likely to become disenchanted with their roles as they come to realise that they are not hired for their expertise and contribution but, instead (to put it bluntly), to tick a box.   Even if they do succeed in making a contribution to the company that is genuinely valued, companies have to carefully guard these women from being hired away by others with a similar agenda.  The reality is that there are not that many senior women out there who seem to satisfy the existing requirements for board or senior level hires (although, of course, many more women can indeed to the job) so, unless companies develop their own female leadership pipeline, they stand to lose those recent hires to others that have a similar approach to gender balance.

These are but a few reasons current initiatives fail to advance gender balance at work, and there are a number of others.  If you would like to explore this topic further, email us for a longer version of this post.

That was the month that was… June 2018

by Rebecca Dalton

The government-backed Hampton-Alexander Review issued its interim report on gender balance with a list of some of the reasons given for not appointing women to FTSE company boards.

Here are some of them:

  • “all the 'good' women have already been snapped up"
  • “our annual report runs to 165 pages. Most women are too weak to carry it to the boardroom”
  • “we have one woman already on the board, so we are done - it is someone else's turn"
  • “most women don't want the hassle or pressure of sitting on a board"
  • “this is a dynamic 24/7 company. When the Harvey Nics shoe sale is on, we lose our female workforce for days on end. We can’t risk share prices collapsing just because it’s 30% off on the Jimmy Choo’s.”

* two of these are not real excuses

Meanwhile, improving diversity at airlines was a big theme at the International Air Transport Associations’ annual conference in Sydney. Just the right forum for Qatar Airways CEO Akbar Al Baker to treat us to his view that an airline has to be led by a man ‘because it’s a very challenging position.’ Cue a slightly stunned pause and audible gasps. After which his audience at the press conference – and social media worldwide – decided laughter was the best medicine. Allowing Mr Baker to claim it was a joke all along.

Yes, of course it was dear.

Mr Baker has form in this area, once describing female air stewards on other airlines as ‘grandmothers’ and boasting that the average age at Qatar was 26.

Furiously rowing back on his cracking ‘joke’ he issued a statement that ‘Qatar Airways firmly believes in gender equality and… it would be my pleasure if I could help develop a female candidate to be the next CEO of Qatar Airways.’

Hopefully, that position may become available quicker than you think, grandad.

What’s a network to do? Do’s and Don’ts for running a successful in-house network

The rise of the in-house women’s network over the last few years has been remarkable.  I watched them grow from informal gathering of a few colleagues to being influential partners to the organisation.  Having chaired a number of networks myself, I understand their challenges and often work with network committees to help them identify their purpose and set strategy for maximum impact.

Here are a few tips of my own to the running of a successful, influential network:

DO have a strategy

It is difficult to have impact without a clear strategy.  A clear strategy makes it easier to ask for resources and to attract volunteers.  Network leaders should identify the network’s purpose, set goals and determine how they are going to achieve them.

DO represent the grassroots

One of the great benefits of a women’s network is that it is squarely rooted in the junior and mid-levels of seniority within the organisations and understands the challenges of women at those levels (e.g. need for flexible working, appreciation and promotion transparency).  Networks listen and represent those challenges up the chain, providing an essential and often-lacking communications channel between management and team members.

DO provide safe spaces

Networks are great at providing a forum for discussion of stimulating topics that may not get aired, such as what it takes for women to thrive or how to treat others so they feel valued.  One crucial function, therefore, is to hold that space for members so that they can discuss challenges, apprehensions and experiences in a judgment-free, supportive environment.  Whether it’s by hosting lunch-and-learns on specific topics or running facilitated discussions, a safe space in which members can debate and think is worth its weight in gold.

DON’T take on too much

I frequently see networks attempting to deliver the work of another work function, like running soft skills training or helping deliver CSR strategy. While it’s great to cooperate, networks should set boundries between their responsibilities and the responsibilities of support functions.  Networks are run by volunteers whose precious time should be spent delivering on their clearly defined and cautiously guarded remit.

DON’T exclude people

Some women’s networks resist opening their membership to men.  In my experience, this is a mistake.  Men who join gender networks identify with their agenda and want to help.  It would be foolish to turn down members who are supportive and can help raise awareness.  This is also an opportunity to model the behaviours you’d like to see, by treating others the way you’d like to be treated: welcomed, valued and included.

DON’T be afraid to ask for a healthy budget

As women, we tend to shy away from asking for a robust network budget, feeling undeserving or unimportant.  As a result, we often pre-empt the outcome of a budget conversation with our own misgivings.  Yet having a budget that allows networks to achieve their stated goals is crucial and empowering.  Do what it takes by enlisting senior allies, collaborating with other networks and clearly identifying the commercial benefits of the network’s existence.  Above all, don't underestimate the value of your contribution to the organisation.

If you would like me to help your company’s network, please get in touch.

Do you have the right people on your leadership team?

If you’re a CEO or a Managing Director of a team or a business, you will have noticed that things are changing. Fast. So fast that most of us are finding it hard to keep up. The amount of information being flung at us is nearly insurmountable. To such an extent that, in order for us to digest as much of it as possible, we dedicate an average of 3 seconds to any digital message (emails, tweets, blogs etc) before we decide whether it is going to capture our interest or end up in the ever-growing junk box.

You will have noticed the louder voices of so-called minorities – women, Millennials, the politically-neglected – urging the incumbent regime and processes to change.

You will have noticed technological advances – from the speed with which information is spread to the integration of artificial intelligence with human endeavours – that affect our daily interactions.

The world is undoubtedly changing. Here are five concrete reasons to ask yourself whether you have the right people on your team to embrace those changes:

  1. Ever-growing complexity

The explosion of available knowledge and information nowadays makes it impossible for any one person – no matter how clever – to absorb it all. The sheer vastness of information and the advances that we have made in mathematics, science, genetics, medicine, etc. make any one person’s job to understand how that knowledge interacts in order to solve one problem far too complex for any one type of person. The need to solve complex problems infers a need for diversity.  The only way that vast pools of knowledge in different disciplines can be leveraged to solve complex problems is by bringing together a group of individuals who hold vastly different types of information, experience and knowledge.

Consider this example: In 2006, Netflix CEO Reed Hastings asked the public to help Netflix predict viewer film ratings. Netflix announced an open competition, rewarding anyone who outperforms their own Cinematch consumer film rating algorithm by at least 10% with $1 million. Various groups went to task. Among them, teams of mathematical whizzes, computer programmers, psychologists, engineers and data scientists. Each team did all it could to improve the algorithm. A couple of the teams achieved remarkable success by improving Cinematch’s accuracy by over 8%. But not any one single team was able to get any closer to the requisite 10% in order to win the grand prize.

You can probably guess what happened next. The top-performing team realised that their knowledge alone was not going to be enough to crack this code and offered to collaborate with other teams that had vastly different experience and knowledge. The team of data scientists collaborated with a team of computer programmers and a team of psychologists. Each group, however intelligent, operated on a set of assumptions that defined its knowledge, blinded by a number of facts that were disguised by these assumptions. It is only when the teams came together and broadened their understanding of complex human behaviour that they were able to succeed.

So, while, individually, each team had vast knowledge and understanding of their area of expertise, it was not until they combined the very different knowledge and experience that they were able to exceed the requisite 10% threshold.

In today’s world, most business problems are complex. They are complicated by the fact that systems are at once different (depending on where in the world they might be located) and yet are connected through the power of technology. They are complicated by the sheer layers of possible outcomes. They are complicated by different tax structures, legal instruments and cultural behaviours in different jurisdictions. Even a business that works solely in one country will not be able to escape the every-growing complexity of our world because – no matter where we operate – we are digitally connected to each other and, as a result, influenced by everything that’s happening around us, be it in our community or on the other side of the world. While IQ is important, as the example demonstrates, IQ itself is no longer sufficient to solve the problem - you need cognitive diversity, the different ways in which we interpret situations and solve problems. Chances are, if you’re recruiting the most intelligent people out there, you’re recruiting a very similar type of thinker. In order to grow the diversity pool in your business, stop paying attention to old recruitment habits (including the level of someone’s intellect) and start thinking about how to get as diverse a pool of candidates as you can muster.

  1. Rising global middle class

The world’s middle-class population growth has shifted from established market jurisdictions to those we consider as ‘emerging’. Our global middle-class population is estimated to grow from approximately 3 billion in 2015 to over 5 billion by 2030. Half of this growth is occurring in Asia (China and India) as well as other emerging markets, including Sub-Saharan Africa and Latin America.

The explosion of the middle-class population presents the single biggest opportunity for most businesses. Yet to take advantage of those opportunities, a business must be finely calibrated to understand the complexities of those diverse emerging markets where the opportunities arise. Countries like China, Vietnam, India, South Africa and Nigeria (to name a few) are all culturally diverse, economically volatile and politically charged. To successfully navigate markets in those countries and to take advantage of opportunities in those markets, business must understand and be fluent in the cultural intricacies of those jurisdictions. Competition from local businesses is vast and local talent is scarce. So in order for any company to successfully engage in the market where opportunities arise, it will need to make space for a diverse employee base and build an environment which doesn’t just attract people from different backgrounds and experiences but is also able to retain them and, most importantly, allow them to contribute with those valuable differences that they bring to the table.

  1. Increased customer sophistication

In this world that we now live in, where information about any given product or service is readily available, anyone who is looking for something specific, original or unique will be able to find it.

This in turn makes it difficult for companies. Not only do businesses have to closely and fully understand their customers, they also need to be able to differentiate themselves from any other company that is providing a similar service or product. As competition increases, companies cannot afford not to fully empathise and connect with their customers. Brand loyalty is a thing of the past and may not even exist in the new emerging middle classes. To satisfy a fickle client-base, teams and leader must work harder, first to attract an employee base that reflects this nuanced and diverse demand and then to retain and harness its value.

In order to do that, companies will require teams of people who reflect the diversity of their customer base. They will need to be closely connected to the customer and understand the nuances of individualised demands of millions of customers in order to deliver the requisite customer experience.

In addition, these teams will need to improve their empathy skills in order to better understand what customers want and how they want to be treated. As empathy is the main component of an inclusive environment, and inclusive team and leader will be better placed to take advantage of the diversity existing in that team and of those demanding sophisticated customers with highly individualised requirements.

  1. Innovation and Creativity

Innovation is the name of the game for any company. In fact, of 1500 CEOs surveyed in recent years, 75% put innovation as a top 3 priority for their business. Irrespective of the nature of your business, keeping up and staying ahead might be the difference between a company that survives and a company that doesn’t.

It will come as no surprise that the best way to innovate and create is to draw from a very diverse base. The wider you cast your net for new ideas, the better your chances for breakthrough innovation. Inviting and encouraging diverse thinking in your team is fundamental to any organisation that aims to garner new ideas. Leaders will need to become more self-aware in order to guard against groupthink in their midst and to ensure they aren’t blindsided by something that a more diverse environment would have identified as a risk or an opportunity.  Those who understand the greater benefits of being supported by a diverse range of thinkers (and the sacrifices that one’s ego must make in order to tolerate and, in fact, welcome dissent) stand to gain the most. A team that is diverse and is routinely freely speaking its mind will be better placed to spot those rare opportunities, develop new ideas and prevent poorly thought-through decisions.

  1. Change in Demographics and Talent

The world is becoming older, better educated and easier to transverse. In addition, the way people work and what they expect in return in terms of future opportunities, respect for life outside work and where and when they work has been undergoing a seismic shift.

The world’s change in demographic is unprecedent and is on our doorstep. According to a number of sources that monitor and routinely predict demographics, by 2020 (at the latest), those older than 65 will outnumber those under the age of 5. In fact, it is predicted that, by 2050, the world’s population of those over 65 will represent 15.6% of the global population (up from 10% today) and those under the age of 5 only 7.2%.  This will impact our workforce.

In addition, higher education in developing countries is becoming more accessible, generating a highly-educated, highly mobile educated workers, looking for opportunities elsewhere.

By way of example, it is estimated that, by 2030, China will generate more university graduates that the entire US workforce.  By 2020, India is predicted to produce four times as many graduates as the United States. Given where the educated workforce will be coming from, companies will need to be able to attract a vastly different person – from every perspective – and demonstrate and ability to retain them.

And when it comes to workplace expectations, the so-called Millennials (those born between 1980 and 1996) have a thing or two to say about this. Expected to represent 50% of the workforce in the UK (and 35% of the global workforce) by 2020, any business that chooses to ignore the demands of this generation does so at its perils.

SONY DSC

What are those demands, you ask? Generally speaking, Millennials have been seen to be the one generation that isn’t afraid to vote with their feet. An average stay for a Millennial at any given job is 18 months. Why do they leave? For better opportunities. Millennials, more so than other generations represented in the workforce find it ‘extremely important’ to have opportunities to learn and grow, to have good leaders and managers (defined by their own criteria including transparency, coaching, motivation and purpose), having an interest in the role and the type of work. They are not, necessarily, motivated by money alone.

These massive shifts in demographics and attitude require a very different approach to harnessing talent. Being mindful of diversity and how to attract and retain it plays a major role in a company’s ability to win or lose the ‘war on talent’.

The question for you is, do you have the right team to tackle these changes and succeed as a business? Do you have the diversity that you need to embrace the changes and opportunities or does your team look predominantly like you and is therefore at risk of being blindsided? If you don't have the requisite diversity on your team, ask yourself what’s missing and how you can attract and retain it. If you’re willing and able to make a change to prepare your team and company, the time to act is now!

The Gender Pay Gap

Guest blog by Jacqueline Heron

In the beginning

With one of the widest gender pay gaps in Europe, in 2015 David Cameron set out to end this ‘scandal’ within a generation. In 2018, Theresa May said she wanted her government to end the ‘burning injustice’ of the gender pay gap.  As a first step, organisations with over 250 employees  published the gap in hourly pay between men and women on April 4th 2018. This will be an annual exercise.

It’s somewhat of a blunt instrument.  A company might have a gender pay gap if a majority of men are in top jobs, despite paying male and female employees the same amount for similar roles  - and there’s no adjustment for employees’ different roles, so CEOs are compared directly with PAs. Gaps can be skewed by a few high-earners.

However, everybody’s talking about it - from Boardroom to shareholders to customers and employees.  And what’s clear is that most of the UK's medium and large organisations pay women significantly less than men, and that there aren’t enough women in top paying jobs.  No surprises there but it’s useful to have it in black and white. And what we’re seeing so far, is that many organisations are recognising that this isn’t good enough and are publishing the actions they plan to take start closing those gaps. Since this will be an annual exercise, we can monitor their progress.  It’s a case of ‘what gets measured, gets done.’

The results are in

Of the 10,019 firms that submitted gender pay gap data  only 2,255 (22.5%) have a median women's hourly wage that is equal to or higher than that of men. The remaining 7,764 (77.5%) pay women less than men. Across the UK, men earned 18.4% more than women in April 2017, according to the Office for National Statistics (ONS).

It impacts all industries: The construction sector reported the worst average median gender pay gap at 25%. This was followed by finance and insurance at 22% and somewhat surprisingly, education, with a pay gap of 20%.

And the gender pay gap becomes the gender pension gap

Older women are disproportionately affected, with those in their 50s experiencing an 18.6% pay gap, compared to 5.5% for women in their 20s.  This worsens as they reach pension age.  HMRC data has shown the gap between the amount of pension income received by men and women is widening. Women received just 37% of the total amount of income drawn from pensions last year, down from 39% in 2012-2013. Last year, women received £46.5bn in pension income, while men received £79.3bn.

The reasons are complex

Most industries fail to promote enough women. This is a global issue. McKinsey’s found that, whereas half of graduate entrants in American law firms were women, only one in five equity partners was. A study by SKEMA Business School in France found that, although women made up 52% of banking employees globally, only 38% of middle managers and 16% of executive committee members were women.

Men’s and women’s salaries start diverging from the childbearing years. Women pay a significant financial penalty for being parents. They may also play a non-parental care role – unpaid work looking after relatives, partners or friends with illnesses or disabilities. As a result, they are more likely to work in part time roles which are often lower paid with fewer opportunities for progression.

Structural discrimination plays a part. One in nine new mothers is dismissed, made redundant or treated so poorly that she leaves, according to the Equality and Human Rights Commission. Subtler biases favour men in hiring, performance reviews, pay and promotions. A study in 2016 by Warwick University found that, among workers who asked for pay rises, men were 25% more likely than women to be successful.

As does unconscious bias. Take academia, where studies have shown that unconscious bias comes into play when science faculty members receive applications from students with feminine names, judging women to be less competent and less hireable than a man with an identical CV.

 Working towards a solution

Companies should beware of kneejerk reactions and take time to diagnose what lies behind the numbers. They need to look at how they hire, how they pay, how they promote and ask the question: are our practices fair?

The case for diversity demonstrates a positive impact on the bottom line.  McKinsey found that companies in the bottom quartile for gender and ethnic diversity in leadership were 29% less likely to achieve above-average profitability. An analysis of the data shows that in companies where women are fairly or slightly overrepresented in the top pay band, the median gender pay gap shrinks relative to the composition of the company as a whole.

Professor Sucheta Nadkarni, Director of the Cambridge Judge Business School Women’s Leadership Centre says: "Whether it is because women are getting paid less for the work that they are doing or because women are not getting equal opportunities to get into positions where the pay level is high – it doesn’t matter what the reason is, but there is a gender pay gap and in most cases it’s an issue of equality and justice. In both cases it’s an issue of an imbalance of some sort."

We should be using the gender pay gap as a means to an end, focusing not solely on the outcome, but rather the lack of equality in opportunities for women.

Your company’s Inclusion Score: Comparing Lyndales’ culture to our Inclusion Criteria

At Voice At The Table, we’ve been working on developing inclusive cultures for some time now: identifying the starting point, describing the look and feel of an inclusive workplace, and supporting our clients in designing and developing their own inclusive and diverse teams.

In this new series of posts, we will be scoring organisations on their attitude to diversity and inclusion.  Assessing companies’ culture relative to our own Inclusion Criteria, we give them an Inclusion Mark, gauging where they are on the journey towards a strong inclusive culture that nurtures diverse thinking and garners its many benefits.

Our 7 Inclusion Marks describe the various stages of that journey:

  • Don’t Get It! – organisation doesn’t see any benefit from Diversity & Inclusion
  • Window Dressing – organisation understands the need to be seen as valuing D&I
  • Let’s Fix It! – organisation sees lack of diversity as a problem.
  • Seeing The Opportunity – organisation understands the strategic importance of D&I
  • Building the Foundation – organisation is actively building a foundation for D&I
  • Growing & Nurturing – organisation is starting to reap the benefits of D&I and continues to embed them into the business
  • Immersed & Fully Benefiting - organisation has established a successful inclusive culture that benefits from the full value of its diverse workforce

This time we look at Lyndales Solicitors, a boutique firm.  With a practice that ranges from civil litigation to family law to commercial property to private clients to company commercial, this firm punches above its weight.

But how well does it fair in diversity and inclusion terms?

The first thing one notices when looking at the team of solicitors at Lyndales is how diverse it is.  The Lyndales team is small and perfectly formed, gender-balanced at 50-50, with representatives of different ethnic and racial backgrounds.  Granted, at partner level the firm is striving towards diversity (with only 1 of 5 partners being a woman), but if we judge by appearance only, it would seem the firm is keen to address this nuance. And, while the team of lawyers is relatively small, it also spans a number of generations (the youngest member being in their 20s whereas the oldest in his late 60s), adding to the mix of views, experiences and opinions of the group.

Having interviewed one of their senior solicitors, Noga Kogman, I quickly reached the conclusion that the firm is aware of the benefits of diversity and inclusion as a business proposition and is shaping its work environment to attract and retain a diverse mix of people.

How do Lyndales measure up to our Inclusion Criteria?

  1. Working Culture

Noga moved to London from Israel and, as a mother of a young child who is ambitious and career-minded, Noga wanted to work at a firm that can offer her an intellectually-stimulating role and also let her be a mother on her own terms.  Lyndales offered her just that.  Working a full 5-day week, Noga usually works from home once a week and on another day leaves the office at 4pm to pick up her son.  Noga is also free to make other arrangements needed to accommodate her role as a parent and a commercial transaction lawyer.   Noga doesn’t have to hide that she’s leaving to look after her son and doesn’t feel judged because of it.  She feels fully respected and valued by all her colleagues and is therefore able to be fully herself in the office.

In fact, one third of the lawyers work from home one day a week (including a male member of the team) and one of the solicitors also works a shorter week in addition to one of her work days being from home.  In other words, the firm accommodates agile working for everyone who wants it.

Noga describes the culture at Lyndales as healthy and open-minded.   The partners trust their colleagues to be professionals and don’t second-guess how or where they get the job done.  Performance is measured by output and everyone’s targets and progress is openly discussed at team meetings.  People are engaged, committed and happy to be at work – a testament to a tolerant, respecting culture.

Noga feels that there is a genuine interest in diversity at the firm, beyond it being a requirement imposed by the SRA.  The firm has an open-minded approach to candidates and views CVs without regard to a person’s background, name or gender.  The firm is genuinely interested in attracting people from various backgrounds (reflected in the composition of the legal team).

Interviews are conducted by a wide group of people to ensure a lack of bias and a good personality fit with all.  It is therefore not uncommon that lateral hires come from bigger City firms to find a home that respects their varied backgrounds and values their technical skills.

When asked about the firm’s leadership style, Noga explained that the partners are inclusive and considerate.  Noga and her colleagues are routinely engaged in most decisions that affect them directly, from office moves to new hires.  Partners consult with their colleagues regularly and listen and act on feedback.   Partners can be described as balanced in their attitude, open-minded and professional and the tone for the firm’s culture and business is set by its managing partner.

  1. Retention, Development and Promotion

In terms of retention, Lyndales story is strong.  Most lawyers stay for a long time, with hardly any turn-over of legal staff.  The two longest serving partners are the founders, each with 40 years under his respective belt. The firm recently expanded with 3 lateral hires and a newly-qualified solicitor who trained with the firm.  The female partner at the firm returned from maternity leave to work flexibly, working 4 days per week, one of which is from home.

Lyndales do not offer special arrangements for parenting, such as maternity coaching or specific policies around maternity, although one might argue that, with an open attitude towards accommodating most flexible working requests and a friendly open-minded environment, such support services aren’t strictly necessary.  The firm’s maternity leave is comparable to that of any bigger firm and it encourages fathers to play their role in child care.

The firm encourages lawyers to maintain their personal development, supporting their individual training initiatives.  As a small firm, it doesn’t have a central training department yet encourages each person to think about their own growth.

As with most other law firms, the path to equity partnership isn’t entirely transparent, but according to Noga, the partners are aware of this and are keen to address it.  The managing partner has taken it upon himself to ensure the partnership track is transparent and is actively working on making it so.

  1. Diversity as a Market Force

The drive for a diverse and inclusive culture in this case is not coming from the outside world.  While it would be fair to say that clients do think about diversity and prefer to work with diverse and able teams (and, as a result, benefit from their more creative and insightful solutions), in the case of Lyndales the firm culture is naturally inclusive and is designed to give lawyers independence, responsibility and accountability.  As a result, the firm benefits from the diversity of its people by allowing them to bring their whole selves to work and tap into their diverse backgrounds and experiences.

  1. External Evidence of Commitment

In terms of the gender pay gap, the firm is too small to have to report on it, but internal sources suggest that there is a gender pay gap at the firm (currently not quantified), as a function of the fact that, at partnership level, there are more men than women.

The firm is not a signatory to any diversity charters (including the legal diversity and inclusion charter) and is too small to need Employee Resource Groups or networks.

This short overview of the firm’s culture against our criteria leads us to award Lyndales Solicitors an Inclusion Mark of Growing and Nurturing their existing inclusive and diverse culture.  This puts the firm in a prominent position in the legal industry, proving that D&I is not something that pertains only to bigger organisations.  As a diverse and inclusive culture is something that can be nurtured from the outset, the size of the business doesn’t matter. Small businesses like Lyndales stand to benefit from an inclusive environment as much as (if not more than) any bigger organisation that puts D&I front and centre to its growth strategy. Congratulations, Lyndales! You’ve accomplished a remarkable feat without trying too hard!

If you would like us to review your organisation’s diversity and Inclusion Mark, please email info@voiceatthetable.com

 

Your company’s Inclusion Score: How does your culture compare to our Inclusion Criteria?

At Voice At The Table, we’ve been working on developing inclusive cultures for some time now: identifying the starting point, describing the look and feel of an inclusive workplace, and supporting our clients in designing and developing their own inclusive and diverse teams.

In this new series of posts, we will be scoring organisations on their attitude to diversity and inclusion.  Assessing companies’ culture relative to our own Inclusion Criteria, we give them an Inclusion Mark, gauging where they are on the journey towards a strong inclusive culture that nurtures diverse thinking and garners its many benefits.

Our 7 Inclusion Marks describe the various stages of that journey:

  • Don’t Get It! – organisation doesn’t see any benefit from Diversity & Inclusion
  • Window Dressing – organisation understands the need to be seen as valuing D&I
  • Let’s Fix It! – organisation sees lack of diversity as a problem.
  • Seeing The Opportunity – organisation understands the strategic importance of D&I
  • Building the Foundation – organisation is actively building a foundation for D&I
  • Growing & Nurturing – organisation is starting to reap the benefits of D&I and continues to embed them into the business
  • Immersed & Fully Benefiting - organisation has established a successful inclusive culture that benefits from the full value of its diverse workforce

Our first participant is international law firm Withers LLP.  Withers caught our attention because of its impressively-gender-balanced global partnership. It prides itself – rightly so – on a partnership that is 42% female, a statistic that many law firms find, at present, unattainable.  This is a commendable statistic and a great starting point to our investigation into the type of culture that makes this number possible.

A quick glance at Withers home page gives you a clear idea of where this success might come from.  Front and centre on its website is a blog by a male associate talking about the recent Presidents Club debacle, voicing not only his view on the event but also providing guidance, seeking to mitigate clients’ potential exposure to similar outrage.  A law firm that isn’t afraid to openly address topics that others prefer to avoid.

Withers’ London office has been managed by a female partner since 2002, and is also the first City law firm to appoint a woman as chair in 1999.  And, while its management committee needs an uplift in terms of gender balance (evidencing only 2 women on a group of 13), within the EU, 5 of the 6 regional leaders are women while the global management board comprises 4 women and 4 men.

How does Withers measure up to our Inclusion Criteria?

  1. Working Culture

Suzanne Todd, a partner in the London’s family practice group, describes the culture of the firm as a ‘why not?’ culture, where it’s more common to ask ‘Why couldn’t a woman be the Prime Minister?’ or ‘Why couldn’t a woman be our chairperson?’ then to stick with convention.  Although traditional law firm etiquette and approach continue to dominate, the firm is open to change if it considers the change to be in the best interest of its clients and its workforce.

Suzanne describes the vast majority (upwards of 75%) of female partners as mothers, with a return from maternity rate that is second to none.  Virtually all 1st time mums return to their employment.  There is of course attrition at various levels, yet there are no noticeable discrepancies in attrition between the genders.

Many of the female lawyers work 4 days a week, serving as relatable role models to others, and there is a myriad of other flexible working arrangements across the firm.  In pockets, the firm continues to reflect our traditional views and expectations of private practice where men tend to work full time, yet this is starting to shift gradually, as well, with a few male lawyers routinely working condensed hours, i.e. 9 out of 10 days per fortnight.  The firm recognises that parenting is not the only reason that warrants the need to work flexibly and is fully supportive of agile working across the entire firm, both for lawyers as well as support staff.

On the recruitment side of things, the legal field does not suffer from lack of female graduates, so at the intake level, Withers takes on more than 50% of female trainees – and with a 42% female partnership record, it seems that it also is able to retain many of them.

Recently, Withers have been working very hard to widen their candidate pool to make it more diverse.  From using ‘Rare’, a contextual recruitment tool to expand the diversity of the group of universities from which it recruits, to sourcing a wider range of talent through the legal apprenticeship scheme, which enables qualification without the need to go through law school, Withers have been actively addressing this point for the last five years.

  1. Retention, Development and Promotion

In terms of retention, there are no noticeable patterns of attrition that indicate gender inequality.

The firm is very keen to ensure the path to partnership is consistent and clear and has put in place programmes for trainees and new hires that explain the firm’s criteria to partnership.  Transparency of the process does tend to vary from department to department, but there doesn’t appear to be an innate preference for promoting men over women.  The gender balance of partnership promotions may swing one way or another from year to year, depending on the business case, but women at the firm would agree that the partnership opportunities are as accessible for them as they are for their male colleagues.

  1. Diversity as a Market Force

Suzanne explains that Withers understands the need for a diverse workforce on two levels: (1) the firm’s clients are very diverse and the firm needs a workforce equally as diverse to understand and relate to its client portfolio; and (2) legal transactions are becoming more and more complex, and the firm understands that the best way to tackle complex problems is to approach them from a very diverse range of knowledge and experience.  The need, therefore, not only for diversity but also for an environment that nurtures and values it, is seen as a strategic business requirement.

This is also echoed in the firm’s Global Chairman’s statementOur client base is diverse. It is an imperative that we have a diverse workforce to ensure we are effective at meeting those clients’ needs. It means we can build better relationships with them and innovate to find solutions that work better for them.

  1. External Evidence of Commitment

The law firm is subject to the new Pay Gap regulations which will require it to report on the discrepancies (if any) of their pay between women and men.  Moreover, the firm is also a signatory of the Law Society’s Diversity and Inclusion Charter and is a member of the International Women's Forum, First 100 and One Loud Voice.

This short overview of the firm’s culture against our criteria leads us to award Withers an Inclusion Mark of Building the Foundation towards a strong inclusive and diverse culture.  This puts the firm in a prominent position in the legal industry, where female leadership and strong female representation among partners and senior staff is still the exception, rather than the rule.  Congratulations, Withers! You’re well ahead of the pack!

If you would like us to assess your organisation’s diversity and inclusion, please email info@voiceatthetable.com

The meaning of RESPECT!

By now, most of us will have seen Oprah Winfrey's rousing speech at the Golden Globes. What a way to start 2018, as she reminded us that our truth is the most powerful tool we all have. At Voice At The Table, where our focus in on all things Diversity and Inclusion, we've been talking about what this means to us in the workplace - and we think it's all about respectfor ourselves and for others. It means having the courage to stand up for ourselves, and what we believe in. Really living our values.

Carrie Gracie's decision to resign as BBC's China editor is a great example of this.  Despite being offered a £45,000 payrise, she just wasn't willing to collude with a policy of 'unlawful pay discrimination'.  Hats off to her.
When's the last time you spoke 'your truth'?

In our last Voice Circles of the year, Emma Codd, Managing Partner for Talent at Deloitte UK, talked about their Inclusion journey and the decision to focus on respect for others and on the value they can bring.  Deloitte produced this inspirational video, challenging us all to question our assumptions and look beyond our biases.  It's our personal responsibility to treat others with respect.

So our word for 2018 is RESPECT and we'll be working hard to help our individual and corporate clients challenge themselves and others to appreciate and celebrate the contribution we all make and to respect one another, no matter how different.