Bringing your whole self to work: conference highlights

On the 21st of June, we held our inclusion conference Ordinary People, Extraordinary Contributions! 

We invited delegates representing a myriad of industries (including law, banking, insurance, the armed forces, consulting, engineering, and tech) to explore how, as individual contributors, they can bring their whole selves to work.

We also explored how organisations can tap into these hidden resources and how team leaders can leverage the complete individual.

We heard from companies that have introduced platforms that encourage individuals to bring their whole self to work, including Google, Accenture, RICS, Pi Consulting, Mercer, National Grid and many more.

We encouraged delegates to find their own hidden talent and think of ways they can bring it out in themselves and others.  We challenged them to think of new ways in which they can stretch their team members and colleagues to give more of themselves,and we urged them to leverage their own diversity and that of their colleagues at work.

Why is this important?

If we don’t feel that we can bring our whole selves to work, or worse, if we feel that there is an expectation of conformity and covering, a number of things happen:

  • Individuals don’t see themselves as leadership potential and therefore forego opportunities for advancement
  • Not being yourself is unsustainable in the long term, leading to high attrition rates
  • The millennial population has an expectation of being valued for who they are and place a high value on being authentic, so a culture that doesn’t respect that runs the risk of not being able to attract or retain talent
  • Above all for business, an inclusive culture allows diversity to flourish. Given that diversity is a key driver for creativity and innovation – the hallmarks of any successful business these days, without inclusion, an organisation cannot harness the diversity of its people.

How do you cultivate diversity? 

  • By allowing every person to bring his or her whole self to work;
  • by allowing each person to capitalise on his or her individual experience;
  • by allowing a bit of friction and difference of opinion in your teams.

What did we learn at the conference?

Our keynote speaker, Miriam Gonzaléz Durantéz talked of the importance of respecting one another, both at work and at home.  Respect evidences itself not just by being polite and kind but by allowing the other person the same liberties and entitlements as one allows himself or himself.

Addressing gender equality in particular, Miriam suggested that we need more men to recognise and acknowledge that women being equal doesn't make men weak.

We then heard from a panel of speakers, including Claire Bennett, a former professional fencing athlete, about integrating skills they developed in personal passions into their daily work routines.  Claire, who now helps former professional athletes to transition into other professions, frequently falls back on the skills she developed as an elite athlete.  Skills like resilience, motivation, endurance, commitment, drive and initiative are the foundation of every elite athlete which will serve any of us working for a successful business.

 

Chuck Stephens of Google shared with us ways in which he inspires employees to bring their whole selves to work.  Having observed that certain unwanted consequences disappear once they have been openly highlighted, Chuck and the company emphasise these ramifications, allowing employees to self-manage their own behaviours.

 

 

Mark Walley. RICS. London. United Kingdom.

Finally, we heard from a panel of representatives from organisations like National Grid, Mercer and the RICS about programmes they have introduced that strive to tap into the full talents and preferences of their workforce. This includes understanding the strengths of each person on the team and supporting them in leveraging those strengths.

 

 

 

 

The panel also talked about fostering a culture that invites employees to bring their whole selves to work allowing team leaders to gather insight into the diverse pool of experience within teams.  One way an organisation can do this is the RICS’ Dare to Share and Dare to Ask platform which encourages employees to share their diverse experiences and backgrounds, as well as feel free to ask simple questions about people’s backgrounds and traditions.

Delegates connected face to face and on-line via our interactive event app, and responded to our LIVE polls

So what now?

We asked delegates to think about what they will be doing differently as a result of the conference.  Here are some of their answers:

  • 18% I will bring more of myself to work
  • 46% I will be a role model to others, encouraging them to bring their whole self to work
  • 24% I will be a more inclusive leader by listening and valuing the whole person
  • 55% I will embark on my personal adventure/journey
  • 24% I will find out how I/others in my team can contribute beyond the job description

Transforming culture

Changing a prevalent culture isn’t easy.  It is, in fact, very difficult.  But if we learned one thing today is that change is inevitable; our society demands it.  Businesses that delay this cultural transformation will be eclipsed by those who act and therefore risk losing out competitively.

What can you do?

If you think your organisation is ready to embrace the change, but you don’t know how to go about it, contact Voice At The Table .  We will be able to offer a number of different ways in which you can embark on the journey to inclusion that is right for your organisation.

We can also help you as an individual to embark on your personal journey or adventure.  Don’t be afraid to reach out for the help that you need, be it mentoring, coaching, or simply by connecting with others  experiencing the same frustrations.

Whether you call us or not, be sure to be the change you want to see!

3 ways to transform corporate culture to an inclusive environment

A group of fourteen people with different ethnic backgrounds sitting around a round, white table with different color social networking related icons on its surface. There is a gray and white floor beneath them.

Do you work in or manage an inclusive team?  Do you feel that you can bring your whole self to work and be accepted – even valued – for your individual insights?  Do you feel encouraged to share your views, insights and experiences at meetings?  Are you inspired by your leader and colleagues and encouraged to contribute beyond the job description?

If you answered yes to the above questions, congratulations!  It appears you’re working in an inclusive environment which is making the most of your individual talents and values.  Sadly, most of us probably don’t.

So what? You say.  Why is it so important to create a culture that’s inclusive?

The benefits of an inclusive corporate culture 

Let’s begin by defining the concept.  In my experience, an inclusive corporate culture is an environment that allows each individual to be him or herself, one that not only sees our individuality as our strength but also knows how to leverage it for a more successful and effective team.

It is the kind of environment that encourages every person to offer their freshest and diverse thinking.

Why is this important?  Because, in today’s fast-paced world, in order for companies to remain competitive, they need to harness the collective brainpower of all their people, not just of a small group of top managers.  To do that, leaders must create an environment that respects and values a wide variety of thinking styles, experiences and approaches.

Simply put, in order for a business to successfully leverage the full capacity of its people, it must operate an inclusive culture that encourages and values diverse thinking and contribution.

How do we create an inclusive culture?

There are many ways in which to create a culture that respects and values different opinions, styles of thinking and expression.  Here are three of mine:

  1. Capture the Creativity of Each Team Member

Stephen Covey famously said "Strength lies in differences, not in similarities."   This makes sense.  After all, what can we learn from someone who has the same views, upbringing and experiences as we do?  It may feel more comfortable to have a colleague confirm our decisions, but it doesn’t make that decision better.   Well-considered decisions are those that have been scrutinised from many perspectives.  Understanding what repercussions our decisions might have requires enquiry from every angle.

Start by inviting each person’s freshest thinking in meetings.  One of the ways to do so is to understand in advance what contribution you want from the team and set the agenda for the meeting with this in mind.  What is it that you want the team to accomplish?  Is it to come up with a new strategy?  To discuss the pipeline? To consider the financial results of the team to-date?  Whatever the aim, when setting the agenda, a team leader should ensure it is clear from the agenda what that objective is.

Also, set the agenda in the form of questions.  Framing each agenda item as a question will instantly engage the brain of each participant and signal the message that, not only are they requested to attend but they are also expected to discuss the questions at the meeting.

Inviting each team member to participate as a thinker and contributor will help overcome the customary meetings in which 70% of the talking is done by 30% of the participants, and help set the tone for inclusive meetings and culture.

  1. Learn to Listen

Ben Simonton, the author of Leading People to be Highly Motivated and Committed said: “Listening is absolutely critical to creating a work environment in which employees will decide on their own to become highly motivated, committed, fully-engaged, and in that kind of condition they’re going to literally love to come to work.”

Listening is about becoming a thinking partner.  A good listener conveys trust and commitment, and shows others that they care about them.  It’s only when we properly listen to individuals that we can tap into what’s driving them and their behaviours.   It’s also when we start noticing things about them that aren’t obvious, like their preferences, fears, external motivators.  Listening enables us to tap into what’s going on beneath the surface and bring out insights that we generally cannot expect to hear or see.

Although it sounds simple, genuine (active) listening takes practice.  Most of us aren’t great listeners – or at least didn’t start out that way.  The good news is that active listening is as much a skill as learning a language, a song or a dance routine.  The more you practice it, the better you get at it – and it’s an absolutely vital skill for any good leader.

  1. Switch on your Unconscious Bias Radar

Let’s face it:  we are all guilty of unconscious bias!  You knew that, right?  And while there is an enormous amount of Unconscious Bias training going on, the first thing we need to understand and accept is that it is perfectly natural and is in fact our brain’s way of protecting us.

Unconscious bias is the brain’s way to group similar facts and experiences and arrive at quick judgments without having to analyse afresh each factual scenario.  It is, in fact, part of learning.  For example:  if, as a child, you are bitten by a dog, chances are you will be avoiding dogs at all costs because your brain will surmise that all dogs bite and remember that you didn’t like that experience.  That’s unconscious bias at work.

Of course, most people who may have had a bad dog experience as children grow out of being afraid of them and in fact learn to love them.  So the good news is that we are able to teach our brain to discern between those dogs that may bite and those that won’t.  In other words, we have taught our brain to challenge our unconscious bias and, as a result, have reaped the benefits of having a loving and loyal pet and friend.

But how do we make that transition from being afraid of dogs who bite to loving them?

This is where the Unconscious Bias Radar comes in handy.  In the example above, it was probably a friend or a parent who helped us switch on our Unconscious Bias Radar.  And we learned to challenge our brain’s rash judgment that all dogs will bite.

When it comes to unconscious bias at work, however, it isn’t quite as simple.  Most of the time, we are unaware of our biases; we don’t tend to know when we judge others unconsciously.  So we must make a conscious effort to switch on our Unconscious Bias Radar and challenge our judgments in those situations when they are not welcome.

So next time you’re discounting someone because they’re dressed differently, ask yourself, does that matter? And if so, how?

Next time you assume that a woman with young children will not be interested in taking up a secondment overseas, ask yourself, am I judging her by my own standards or is there any objective evidence that helped me come to that conclusion?

Next time you meet a man who prefers to spend time with his family rather then hold a lofty corporate title, and you think something is wrong with that, ask yourself, what precisely is wrong with that?

Challenging our own judgment is the first step to overcoming unhelpful unconscious bias.  Switching on our Unconscious Bias Radar will ensure that we utilise our brains’ filters in the most effective way and reap the benefits of our diversity.

Want to learn more about how to create inclusive cultures?  Give me a call and see how we can support you.

And don’t forget to come to our Inclusion Conference: Ordinary People, Extraordinary Contributions on 21 June 2017.  Featuring speakers who are walking the walk, you will meet role models, be inspired by those who have found strength to share their hidden talents and learn how to encourage and nurture extraordinary contributions from colleagues and team members.  Meet the law firm partner who founded Inspiring Women – a mentoring charity with 20,000 female mentors.  Meet the athlete who, having reached the top of her own ambition, is now helping other retired athletes to integrate into ordinary life.  Meet the man who calls himself a feminist and who –as a senior management consultant partner - is using his influence to help professional women get ahead.  You will also meet some extraordinary charities – run by ordinary people – who are changing the world, one person at a time.   Join our speakers, charities and delegates, all of whom are creating and nurturing inclusive corporate cultures.

 

Celebrating Ordinary People

 

28856194655-25336498-17I’ve always thought that there’s too much emphasis in the world on highly talented, intelligent and accomplished people.  Sure, it’s important to recognise and revere them – after all, these are the people who keep notching the progress dial forward for all of us.

But I’m also a great believer in the fact that each one of us is capable of incredible things and that we should all be encouraged and celebrated to do more.

Consider the following example:

Meet Sajda Mughal, MBE – a young Muslim woman who turned a dreadful experience into a force of good.  Sajda is a 7/7 attack survivor.  Setting out on an ordinary day at work, Sajda experienced her worst nightmare by being caught on one of the Underground trains at King’s Cross that was subject to the attacks on 7 July 2005.  Having survived and picked up the pieces, Sajda set out to use her experience to change the world.  She leads JAN Trust, a charity that aims to break down barriers to social inclusion for women, providing women from under-represented groups with a voice, combatting violence against women and providing young people the tools they may need to achieve their ambitions.

An ordinary woman who took matters into her own hands and is making a huge difference.

We all have it within us to accomplish extraordinary achievements.  How many people do you know who run marathons, trek to the North Pole, write blogs, bake incredible cakes, sing like an angel or play the piano like Liberace?  Ordinary people with extraordinary talents and achievements.  Imagine if all these people – like you - used these rare skills not only for their own enrichment but to contribute to their communities or professional organisations.  Imagine if companies learned how to tap into these hidden talent morsels and invite each one of us to contribute fully and authentically.  Both the contributors and the companies would benefit.

But how do we do that?  How do we as individuals channel our hidden talents into our professional lives? How do we as leaders empower colleagues to bring out what lingers behind the facade?  How do we nurture and celebrate ordinary people with extraordinary contributions?

Find out on 21 June 2017 at Voice At The Table’s Flagship Conference: Ordinary People, Extraordinary Contributions.  Featuring speakers who are walking the walk, you can be inspired by these role models who have found strength to share their hidden talents. You will learn how to encourage and nurture extraordinary contributions from colleagues and team members.  You will meet the law firm partner who founded Inspiring Women, the athlete who is now helping other retired athletes to integrate into ordinary life.  Find out how the man who calls himself a feminist is using his influence to help professional women get ahead and be moved by some extraordinary charities – run by ordinary people, like Sajda – who are changing the world, one person at a time.

Click here to find out how you can be a part of this movement!

 

The top 3 trademarks of an Inclusive Leader

At Voice At The Table, we know that companies with inclusive cultures benefit from the diversity of their workforce.  We also know that a more diverse workforce achieves greater business success.  A key driver of business success, therefore, is having an inclusive culture.

In our view, an inclusive culture is an environment in which every individual feels welcomed and valued.  It is the ideal setting in which to cultivate engagement,  tap into authentic contribution, breed accountability and independent thinking and encourage learning and development.  It is within this type of culture that the benefits of diversity can be fully harnessed and lead to the discovery of new markets and products, introduce innovation in processes across the entire business, attract and retain the talent of the future and develop a distinguished and sustainable competitive edge.  In other words, inclusive cultures encourage diversity of thought and directly contribute to the growth of the business.

In order to create an inclusive environment that leads to the benefits described above, we first need to ‘create’ inclusive leaders that make inclusive cultures within their own teams a reality.

So what are the key ingredients of a leader who values the contribution of each team member, knows how to motivate them, and makes them feel welcome?

Here are our top 3 trademarks of an Inclusive Leader:

  1. Empathy

Empathy is described as the ability to understand another’s feelings as though they were your own.  In other words, it’s the ability to put yourself in the shoes of another.

An empathetic person doesn’t just have the benefit of understanding why others say and do things, he or she will always strive to understand another, especially when their behaviour or statements aren’t obvious.  This is a key attribute for inclusive leadership because understanding the team members’ motivation, background, preferences and behaviour traits allows the team leader to utilise team members to the best of their abilities.  In doing so, the inclusive leader will not only benefit from each member’s strengths, he or she will have the benefit of engaging team members by appealing to their preferences.

Empathetic leaders will also gain the team’s trust by being able to relate to the team and by understanding how to develop and mentor them.

  1. Listening Skills

Listening has been described is one of the most important skills of great leadership.  In an excellent article for Forbes magazine, Mike Myatt expresses as follows what we hold to be true:

Great leaders are great listeners, and therefore my message today is a simple one - talk less and listen more. The best leaders are proactive, strategic, and intuitive listeners. They recognize knowledge and wisdom are not gained by talking, but by listening… The best leaders possess the uncanny ability to understand what is not said, witnessed, or heard. … astute leaders know there is far more to be gained by surrendering the floor than by dominating it…. In this age of instant communication everyone seems to be in such a rush to communicate what’s on their mind, they fail to realize the value of everything that can be gleaned from the minds of others.

Read the rest of the article here.

In her book Are you listening or just waiting to speak? my good friend, coach and advisor Jane Adshead-Grant points out that hearing and listening are two very different processes.  Hearing what’s being said doesn’t necessarily make a connection with the other person, whereas when one listens, the listener has committed his or her perception to what’s going on with the listener beyond what’s being said.  This is called ‘active listening’ and requires the use of all senses.

In the context of building inclusive cultures, listening is critical.  A leader who listens creates trust and commitment, and shows team members that he or she cares about them. A leader who is an active listener will also read between the lines and hear what’s not being said – a crucial skill for anyone who seeks to influence, motivate and galvanise people into action.

  1. Self-Awareness

Self-awareness can be described as the ability to understand who you are, to have a clear perception of your personality - your strengths, weaknesses, thoughts, beliefs, motivation, and emotions. Being self-aware allows a better understanding of others, how they perceive you, your attitude and your responses to them in the moment.

Becoming self-aware is the first crucial step to developing emotional intelligence, and emotionally intelligent people are not only successful in their own right, they are excellent communicators, leaders, thought leaders and philosophers.  Becoming self-aware allows a person to take charge of their emotions and thoughts and change them.

Self-aware leaders will naturally be more inclusive leaders.  They will be more aware of their innate biases, be more inclined to question their actions, thoughts and feelings, and allow diversity of thought to thrive.  Being self-aware also makes it easier to retain newly-developed skills, such as listening, empathy and others, in times of turbulence or high stress.  It’s during those difficult times that our leadership styles, personalities and preferences are tested and tend to revert to a more ingrained foundation.  Emotional Intelligence can help navigate those tricky waters and sustain a more calm and rational approach.  This, in turn, helps us to remain healthy, balanced and in control of our own emotions.  Naturally, in the context of inclusive leadership, being self-aware and emotionally intelligent helps sustain the trust that we have worked to instil and lead the team calmly through periods of uncertainty, change and challenge.

So, in our view, an inclusive leader will be a master of many more leadership skills and traits, but the above 3 are the cornerstones of any leader who wants to create a culture that benefits from the valuable contribution of each person in his or her team.  At Voice At The Table we understand not only the significance of this culture for the success and growth of a business, but we are also equipped to help leaders and their teams to attain an inclusive environment in which every person thrives and, as a result, delivers their best.

If you’d like to learn more about how we do this, please email us.

Why do I feel so strongly about gender diversity?

a balanced approach

Let's face it: nowadays, the uttering of the words Gender Diversity tends to evoke more negative than positive reactions, from both men and women.  Both view it as potentially divisive, threatening, even unnecessary.  Yet I can't help but continue to feel that it's the right path to pursue for any woman, man and company that wants more from this world.

So why the negative reaction?  ‘Gender’ is not specific to women.  The very term defines both the male and the female, so how can a term so inclusive be seen to be so divisive?

And what do we mean by ‘gender diversity’?  Well, it’s not about promoting women over men, it’s not about tipping the scales so that women can run the world without men, and it’s not about drawing a line in the sand where all women stand on one side and men on the other.  That would of course be very divisive.

To me, gender diversity is about balance – for both men and women.  Balance at work and balance at home.  Balance in politics and balance in our economy.

According to the likes of McKinsey, if women worked to the same extent with the same responsibilities as men, by 2025 the world’s economy would grow by 26% (that’s $12tn in real money!).  That’s a good thing, right?

According to the Athena Doctrine, 66% of the surveyed adults (64,000 from around the world) agree that the world would be a better place if men thought more like women.  So we need more women to share in thought leadership, in politics, education and business.

According to the likes of Catalyst Inc., companies with at least one woman on their board show higher financial returns, lower risk profiles, and greater ROE.  Financial gain (rightly or wrongly) has always been the driving force of most businesses, so that’s good news then, too, isn’t it?

According to most studies, those countries that are the most gender equal are also the countries that score highest on the happiness scale.  And what’s more important than happiness?

According to Dr. Michael Kimmel, American sociologist specialising in gender studies, the more egalitarian our relationships, the happier both partners are.  When men share housework and childcare, their children do better in school; their wives are healthier; and, most notably, the men themselves are healthier. Watch Michael’s TED Talk to hear the full story.

So, by all accounts, establishing gender balance is a good thing.  Then why the negative connotation about something that brings positive influence in every aspect of our lives?  Are we programmed to sabotage everything that’s good for us?  Are we so sceptical about the power of diversity that we don’t even want to give it a try despite ample evidence? Is it the fear that women will take over that stops companies from embracing them as equal citizens and equivalent contributors? Tell me, what am I not seeing?

Because, from where I stand, it's pretty straight forward:

I  want to world to become a better place for everyone.  I want my children to have equal opportunities; I want them to fulfil their potential without encountering artificial barriers; I want organisations to benefit from the wealth of the diversity of thought that each individual – man and woman – brings when they are empowered to speak their mind and share their experiences freely; I want our economy to tap into the resource that’s not being fully utilised, that resource being the female work force; and I want us to value our differences and to grow stronger together as a result.

So that’s why I feel so strongly about Gender Diversity, and my hope is that, some day soon, you will too.

Rina Goldenberg Lynch

Founder, Voice At The Table

Leveraging Diversity as a Business Opportunity: Capturing the Creativity of Each Individual Team Member.

eggs-in-blue-bowl-1623490The case for the benefits of a diverse corporate culture is well made.  Report after report, measure after measure prove to us that (1) the financial benefits of balanced company boards cannot be underestimated (2) the case for what is often referred to as ‘feminine leadership’ is becoming incontestable, and (3) talk of business survival in the future appears to hinge on that business’ ability to adapt to a more flexible, more collaborative style of management. [1]

So if your company is considering diversity for the sake of diversity, for the sake of appearances or for the sake of complying with client demands, it is missing a trick!  Embracing diversity – the traits which we refer to as 21st century leadership – must become central to any leadership strategy of a company that wants to continue to thrive in the future.

But where do you start?

In my last post, I talked about mirroring the client’s team composition in your own.  This post is about getting the most out of each individual team member, thereby making the most out of the diverse pool of talent that populates our teams.

Stephen Covey famously said "Strength lies in differences, not in similarities."   This makes sense.  After all, what can we learn from someone who has the same views, upbringing and experiences as we do?  Not much!  It may feel more comfortable to have a colleague confirm our decisions, but it doesn’t make that decision better.   Well-considered decisions are those that have been scrutinised from as many perspectives as possible.  Understanding what the repercussions of our decisions might have (like Brexit) requires scrutiny from every angle.   And that can only be achieved if we allow each person to contribute fully and authentically.

Team leaders who understand the strength of diversity recruit diverse teams; teams that are represented by different experiences, personalities, preferences and traits.  It’s only then that a team leader may be able to hope to deliver the most effective and impactful team.

But how does one bring out the contribution of each team member?  After all, a diverse team also means that each person will have a different preference in the way they contribute, participate and respond!  And in a typical meeting, 70% of contribution at a meeting comes from 30% of contributors.

There are a number of strategies that team leaders can employ to change this dynamic. As a starting point, the team leader’s role should be to set up the meeting in advance in such a way that everyone knows they are expected and welcome to contribute.  Meetings should not be about sharing unilateral information; any information that needs to be shared with the team by their leader should be sent in advance or shared in a way that does not require face-to-face interaction.  Meetings are the team leader's opportunity to benefit from the team’s thinking and should therefore be set up to motivate team members to deliver their best thinking.

One way to do so is to understand in advance what contribution you want from the team and set the agenda for the meeting with this in mind.  What is it that you want the team to accomplish?  Is it to come up with a new strategy?  To discuss the pipeline? To consider the financial results of the team to-date?  Whatever the aim, when setting the agenda, a team leader should ensure it is clear from the agenda what that objective of the meeting is.

We also know that our brains think best in the presence of a question.  Therefore, the best way to set up an agenda is to turn each agenda item into a question.  Item One, for example, might be: “Minutes from last meeting:  How can we ensure that all residual actions are completed?”. Item Two might be: “Strategic Direction:  How does your role fit into the bigger strategy of the company?”.  And so on.

This way, each participant understands that not only are they requested to attend but they are also expected to answer the questions on the agenda in the form of a discussion.

Once you have introduced the agenda in the form of questions, the meeting itself will run very differently, with most members standing ready to contribute.  There are a number of other meeting applications that will ensure the questions are then fully addressed and discussed by each member, which I will share with you in a future publication.  If you can’t wait, do get in touch with us so that we can help you transform your meetings into effective business solutions.

Leverage Diversity as a Business Opportunity: Reflecting your client’s composition in your teams

team-ii-1238320Talk of the benefits of diversity is everywhere.  Gender in particular.  So much so that people are starting to look at it cynically.  Yet the benefits of getting more women (and other minorities) appropriately represented within each layer of the organisation are profound.  Report after report, measure after measure prove to us that (1) the financial benefits of balanced company boards cannot be underestimated (2) the case for what is often referred to as ‘feminine leadership’ is becoming incontestable, and (3) talk of business survival in the future appears to hinge on that business’ ability to adapt to a more flexible, more collaborative style of management. [1]

So if your company is considering diversity for the sake of diversity, for the sake of appearances or for the sake of complying with client demands, it is missing a trick!  There is really no if’s or but’s about it:  embracing gender diversity – the traits which we refer to as 21st century leadership – must become central to any leadership strategy of a company that wants to continue to thrive in the future.

But where do you start?

One thing you could do is look at your clients and mirror them.

Easy, right? After all, we all know what our clients look like, what they like, how they assess transactions, where there pressure points are.  We also know what their teams look like, the composition of their decision-making bodies, and those who are likely to make the deciding call on any new deal.

Yet increasingly so, clients are starting to challenge service providers to show them that our services will heed relevant diversity requirements:  a certain percentage of women on the team delivering the services, a certain number of other minorities represented in the business.  We’ve encountered a number of businesses whose pitches for new business didn’t succeed because they couldn’t evidence the requisite diversity required by the client.

If your company has been in this situation before, the best way to ensure it doesn’t happen again is to understand clearly the composition of the client’s teams – not only today but their aspirations for that composition tomorrow.  Many clients will have targets that they will want to meet reflecting certain percentages on their teams and on their promotion lists.  Find out what they are and reflect them in your own business.  You may not get there tomorrow but you will have taken the first step to show the client that you are as serious about diversity as they are; that you’re not just assembling a team to meet their requirements but are genuinely interested in reflecting the client’s own attempts to become more diverse.  They will thank you for it in many different ways, one of which might very well be that new deal.

Voice At The Table are a boutique gender diversity consultancy.  We work with professional women to build confidence, resilience and initiative.  We also work with companies to make them more inclusive.  In this way, we aim to build and sustain your female talent pipeline.

[1] Email us to receive relevant reports and resources